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Shipping Information

SHIPPING FEES

We offer Free Standard Shipping for all orders over $75 to the 50 states and the District of Columbia. The minimum order value must be $75 before taxes, shipping and handling.

Shipping fees are non-refundable. If you refuse any shipments from Shoes Masters, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DELIVERY TIMES

Please allow up to 2 business days (excluding weekends, holidays, and sale days) to process your order.

Processing Time + Shipping Time = Delivery Time

Please note that the delivery times listed above are only estimations. We can never guarantee a delivery date and once a package has left our warehouse, we have very little control over it.

Shoes Masters is not responsible for any delays caused by the carrier, especially during high-volume periods. Shoes Masters is not liable for missing packages due to errors on the customer or carrier’s part.

CHANGE THE DELIVERY ADDRESS

Unfortunately once your order has been placed, we are unable to make any changes. Please make sure to double check your shipping and billing information is correct before submitting your order

SHIPPING FAQS

What if my package was lost or stolen?

Shoes Masters is not liable for lost, stolen, tampered with, or carrier delayed packages.

What if my package was marked delivered but not received?

If you didn’t receive your package, please follow the steps below:

• Verify the shipping address provided is correct. If the initial address provided was incorrect, your package will most likely be returned to our facility and processed as a Return To Sender.
• Look around the delivery location for your package, as the order may have been left in an unusual location.
• See if someone else accepted the delivery, such as a roommate or neighbor.
• Check in with your local post office, as packages are often held there for pick up.

Shoes Masters does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.